Delivery

We dispatch our products from Monday to Saturday, and it takes another 8 to 12 working days for the order to reach you based on your location. Some products are on pre-order so please expect a short delay in the dispatch of these products. The relevant product page will have these details mentioned.  

Mode of payment

a.Prepaid Orders: Once you place an order, we will try and dispatch most products the next working day itself. But this is based on the brand & product.
b.Cash On Delivery Orders: - We will dispatch your order the next working day after the cash on delivery order is confirmed.

Shipping policy

We strive to deliver products purchased in excellent condition and in the fastest time possible. A shipping charge of Rs. 80 will be applicable to all orders. Orders above 4000 is free shipping.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, order shipping charges will not be refunded.
COD Orders has 50/- extra charges
Refunds
There is no refund of money policy, but if you’re unsatisfied with your product, we will issue a credit note to you which can be used upto an year.

Returns and Exchanges:

There is no cash refund policy, in case of return, you will be issued a credit voucher which can be used upto an year.
In case of exchange, the product can be exchanged within 7 days from the date of delivery & can be replaced from the same brand.

Queries

For any cancellations, exchange or return or any customer service query please write to our team : helloteamfly@gmail.com and we will get back to you within 24 hours.