SUNFLOWER

Delivery

We dispatch our products from Monday to Saturday, and it takes another 3 to 7 working days for the order to reach you based on your location. Some products are on pre-order basis, so please expect a short delay in the dispatch of these products.

Mode of payment

Prepaid Orders: Once you place an order, we will try and dispatch most products the next working day itself. But this is based on the product.

Cash On Delivery Orders: - We will dispatch your order the next working day after the cash on delivery order is confirmed. Applicable on orders above 3000/-

Shipping policy

We strive to deliver products purchased in excellent condition and in the fastest time possible. A shipping charge of Rs. 100 will be applicable to all orders. Orders above 3000 are eligible for free shipping.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges will not be refunded.

Refunds And Exchange

Most of our items can be returned/exchanged for a new product or store credit. Store credit can be used up to an year. We don’t refund until the product is damaged or there is some quality error.

Do note that free gifts/products won or received in promotional offers cannot be returned or exchanged.

On most of our items, you’ll have 7 days from date of delivery to make the return or exchange.

All items must be returned unworn and undamaged, with tags attached, and in the original packaging. Some products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.

Queries

For any cancellations, exchange, return or any customer service query please write to our team at: helloteamfly@gmail.com and we will get back to you within 24 working hours.